What we say on the spur of the moment is sometimes something we later wish we had either not said, or said differently. Recognizing that we do not always say what we would like to communicate is an important realization – how to help mitigate that issue requires some behavioral changes. The goal is to be aware of when to talk naturally and fluidly, when to think before we speak, and when not to speak at all.
1. OBSERVE YOURSELF:
What circumstances led to your saying things that, later, you wish you had said differently? Does it happen mostly with one particular person (or group of people)? Is it most often in arguments or debates? Is it when you’re "on the spot" for information? Try to find a pattern. It might be helpful to start a journal of events so you can compare these at your leisure.
2. RECOGNIZE YOUR SITUATION:
After you determine what circumstances might be most likely to produce this unwanted effect, try to be very observant about when those conditions appear to be manifesting. The more skilled you become at recognizing this, the better you will be at changing your approach.
3. OBSERVE THE CONVERSATION:
Now that you know you’re in one of "those" situations, the goal is for you to process information. Often when we respond in a less than appropriate way, it’s because we didn’t fully comprehend what was being said. This is the time to sit back and listen to what’s going on around you. Don’t start focusing on what you’re going to say; just absorb.
4. OBSERVE THE PEOPLE:
Who is speaking and how do they communicate? Some people are very literal and some people use examples. Some people use a lot of facial expression and body language to augment their conversation, whereas others rely on complex verbiage. How people convey information is a very good indicator of how they best absorb information.
5. FORMULATE RESPONSES:
Not just one, but consider your options. There are many different ways to say things and your goal is to find the best way to convey what you want to say in a way that has a positive impact. Communication is primarily a function of the recipient so you have to communicate based on the listener.
6. CONSIDER THE INFORMATION:
Is what you want to say Effective, Necessary, Accurate, Timely, and Appropriate (ENATA)? If you are just responding because other people are talking, then it’s possible your communication doesn’t fit the ENATA model. If not, then sit back and continue to listen. You want what you say to have impact, not just make noise.
7. GAUGE THE REACTION:
Is the information you’re going to present formulated in a way to make a positive impact? Creating a negative atmosphere will guarantee failure in communications. You want people to understand that you are contributing rather than detracting. Identify how the listeners will react.
8. BE THOUGHTFUL ABOUT YOUR TONE:
How you say it is, in many ways, as important as what you say. Tone of voice can convey enthusiasm and sincerity, or it can rebuff and show sarcasm, and as most people have experienced, what we say can be taken in the wrong way. The most likely reason is that the tone of voice, what was said, body and facial language, as well as content, were not all thoughtfully combined to integrate with the listener’s most effective method of communication.
9. COMMUNICATE:
You now know what you’ll say, why it’s ENATA, how you’ll say it and the most likely reaction. Wait for an appropriate break in the conversation and speak.
10. REPEAT STEP 1:
While you’re talking, consider what you’re saying and keep a close watch on the reactions as they emerge. After the conversation is over, review the whole process again in your mind and note what you might have done differently and why. This is an ongoing process. Over time, you will refine and improve – you will become a better communicator and people will accept your responses with a more open mind.
1. OBSERVE YOURSELF:
What circumstances led to your saying things that, later, you wish you had said differently? Does it happen mostly with one particular person (or group of people)? Is it most often in arguments or debates? Is it when you’re "on the spot" for information? Try to find a pattern. It might be helpful to start a journal of events so you can compare these at your leisure.
2. RECOGNIZE YOUR SITUATION:
After you determine what circumstances might be most likely to produce this unwanted effect, try to be very observant about when those conditions appear to be manifesting. The more skilled you become at recognizing this, the better you will be at changing your approach.
3. OBSERVE THE CONVERSATION:
Now that you know you’re in one of "those" situations, the goal is for you to process information. Often when we respond in a less than appropriate way, it’s because we didn’t fully comprehend what was being said. This is the time to sit back and listen to what’s going on around you. Don’t start focusing on what you’re going to say; just absorb.
4. OBSERVE THE PEOPLE:
Who is speaking and how do they communicate? Some people are very literal and some people use examples. Some people use a lot of facial expression and body language to augment their conversation, whereas others rely on complex verbiage. How people convey information is a very good indicator of how they best absorb information.
5. FORMULATE RESPONSES:
Not just one, but consider your options. There are many different ways to say things and your goal is to find the best way to convey what you want to say in a way that has a positive impact. Communication is primarily a function of the recipient so you have to communicate based on the listener.
6. CONSIDER THE INFORMATION:
Is what you want to say Effective, Necessary, Accurate, Timely, and Appropriate (ENATA)? If you are just responding because other people are talking, then it’s possible your communication doesn’t fit the ENATA model. If not, then sit back and continue to listen. You want what you say to have impact, not just make noise.
7. GAUGE THE REACTION:
Is the information you’re going to present formulated in a way to make a positive impact? Creating a negative atmosphere will guarantee failure in communications. You want people to understand that you are contributing rather than detracting. Identify how the listeners will react.
8. BE THOUGHTFUL ABOUT YOUR TONE:
How you say it is, in many ways, as important as what you say. Tone of voice can convey enthusiasm and sincerity, or it can rebuff and show sarcasm, and as most people have experienced, what we say can be taken in the wrong way. The most likely reason is that the tone of voice, what was said, body and facial language, as well as content, were not all thoughtfully combined to integrate with the listener’s most effective method of communication.
You now know what you’ll say, why it’s ENATA, how you’ll say it and the most likely reaction. Wait for an appropriate break in the conversation and speak.
10. REPEAT STEP 1:
While you’re talking, consider what you’re saying and keep a close watch on the reactions as they emerge. After the conversation is over, review the whole process again in your mind and note what you might have done differently and why. This is an ongoing process. Over time, you will refine and improve – you will become a better communicator and people will accept your responses with a more open mind.
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