Module 4: Barriers to Effective Communication and How to Avoid Them: Errors in Receiving

The communication cycle may also break down at the receiving end.

1. Lack of Interest

If a message reaches a reader who is not interested in the message, the reader may read the message hurriedly or listen to the message carelessly.  Miscommunication may result in both cases.

What to do:
• Let the receiver know why the information is important/relevant to them at the beginning of the
  communication.

2. Lack of Knowledge

If a receiver is unable to understand a message filled with technical information,
communication will break down.

What to do:
• Be aware of your audience and ensure they have the prerequisite knowledge to understand your
  message.
• Ask questions at the beginning of the conversation to make sure everyone is on the same page.

3. Emotional Distractions

If emotions interfere with the creation and transmission of a message, they can also disrupt reception.

What to do:
• Clam down before you try to listen to engage in conversation.
• Take deep breaths and count to 10.
• Schedule another time to communicate after all parties have calmed down.